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According to IPSoft, this could actually happen! (IPSoft create virtual customer service helpers for websites.)
How would you feel?
- Happy because now you maybe listened to and have an appraisal?
- Not worried because you never spoke to them anyway?
- Upset because your boss was great?
- Annoyed because you were promised a pay rise?
A recent BBC article explores how a ‘learning cognitive agent’ could end up being in charge of the workplace. In this example her name is Amelia and she can:
- Swallow textbooks whole
- Speak 20 languages
- Understand concepts and learn from her mistakes
- Be replicated any number of times.
However, the article confirms that this will create opportunities for humans too, as robots will allow us to:
- Pass on the unskilled tasks and let us get on with what we humans are really good at – being creative.
- Become free from the mundane and allow us, or prompt us, to elevate ourselves into higher value creation – something that requires more creative thinking.”
- Free workers for higher-priority tasks and those tasks that require the greater creativity and adaptability people provide in non-routine situations.”
Good news – the human manager is safe!
Whilst we may use robots to compile data such as performance review information or HR statistics they lag far behind when it comes to human skills such as:
- Lateral thinking
- Emotional intelligence
This underlines that, within every competitive market, it is your people who can make your business different – and better – than your competitors.
“Whilst robots can offer many advantages, employers need to retain and nurture their teams to achieve success,” says Matthew of Consensus HR. “This includes implementing robust practices regarding training and development and performance management, for example.”
If you would like to have a no-obligation chat about your current situation, contact Matthew on 01462 621 243 or email firstname.lastname@example.org.